Frequently Asked Questions (FAQ) – zofrinu.shop
Welcome to zofrinu.shop, your trusted online destination for quality lighting solutions. Whether you’re looking to enhance your home, workspace, or commercial setting, we are here to provide high-performance, stylish lighting products that meet your needs. Below, you’ll find answers to some of the most common questions from our customers. If you still need assistance, feel free to reach out to us at landexixieguan@outlook.com.
1. What types of lighting products do you offer?
Our shop offers a wide variety of lighting options including ceiling lights, wall lamps, pendant lights, floor lamps, LED strip lights, desk lamps, and more. Whether your style is modern, vintage, minimalist, or industrial, you’ll find lighting that fits your space and purpose.
2. Are your products ready to use upon arrival?
Most of our lighting fixtures come with installation instructions and necessary components for setup. However, depending on the model, professional installation might be recommended, especially for ceiling or wall-mounted fixtures. Please review the product details carefully before purchase.
3. Do your lights come with bulbs included?
Some products include compatible bulbs, while others do not. Each product page clearly indicates whether a bulb is included. We also provide bulb recommendations for fixtures that require separate purchase.
4. How do I place an order?
Simply visit zofrinu.shop, browse the products, select the items you like, and click “Add to Cart.” Once you’re ready, proceed to checkout to enter your shipping and payment information. You will receive a confirmation email once your order is placed.
5. What payment methods are accepted?
We accept most major payment methods including Visa, MasterCard, PayPal, and other secure online payment options. All payments are processed securely through encrypted checkout systems.
6. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping fees and delivery times may vary depending on your location and the shipping method you choose during checkout. Please refer to our shipping policy page for more details.
7. How long does it take to receive my order?
Estimated delivery times are as follows:
- Standard shipping: 7–15 business days
- Expedited shipping (if available): 3–7 business days
Please note that these are estimated timeframes and may vary due to customs or carrier delays.
8. How can I track my order?
After your order is shipped, you will receive a tracking number via email. You can use this number on the shipping carrier’s website to track your package in real-time.
9. Can I cancel or change my order after it’s placed?
Orders can only be modified or canceled within 24 hours of placement. If you need to make a change, please contact us as soon as possible at landexixieguan@outlook.com. Once the order is processed, changes cannot be guaranteed.
10. What is your return policy?
We accept returns for items that are unused and in their original packaging within 14 days of delivery. To initiate a return, please contact us with your order details. Once the returned item is received and inspected, a refund will be issued according to our return policy.
11. What should I do if I receive a damaged or defective product?
If your item arrives damaged or defective, please contact us within 48 hours of receiving it. Provide a clear description and photos of the issue. We’ll arrange a replacement or refund as quickly as possible.
12. Do you offer wholesale or bulk purchasing options?
Yes, we welcome bulk or wholesale inquiries. If you’re a business, designer, or contractor looking to purchase lighting in larger quantities, please email us to discuss customized pricing and shipping options.
13. Is shopping on your website secure?
Absolutely. We use industry-standard encryption technology to keep your payment and personal information secure. We do not store your card details and never share your personal data with third parties.
14. How can I contact customer service?
For any questions, concerns, or support requests, you can contact us at:
📧 Email: landexixieguan@outlook.com
Our support team aims to respond within 24 hours on business days.
Thank you for choosing zofrinu.shop – where lighting meets style and performance. We look forward to brightening your space! 💡